Services


Contact the Customer Service Team

If you have any questions about our products or services, please get in touch by calling or filling out our contact form and we'll get back to you soon. We look forward to hearing from you.

1-800-778-0990

Warranty & Parts


Warranty

Concordia Beverage Systems offers 1-year parts and labor warranty on our entire line of equipment.

To determine if your machine is covered under warranty, please call us at 800-778-0990.  If you are covered under warranty, we will telephone troubleshoot your issue and then dispatch a certified Concordia trained technician if needed.

If your machine is not under warranty, we will assist you in finding your local certified Concordia trained technician.


Parts

Genuine Concordia Beverage Systems equipment parts may be ordered direct through our approved partner PartsTown.

FAQ


Machines

HOW DO I KNOW WHICH MACHINE AND MODEL IS RIGHT FOR ME?

Visit the products section of our website to see photos, specifications, and product sheets on each of our products.

The choice of system is generally dependent on 3 things:

  • How many beverages you anticipate making on a daily basis?
  • Do you plan to offer beverages “self-serve” or will the system be “attended”?
  • What types of beverages do you plan to offer?

Our representatives can provide advice to assist you in making the right choice. For more information, questions, or demonstrations, please contact us and we’d be happy to provide whatever help you need.

WHERE CAN I FIND THE PRICE OF CONCORDIA MACHINES?

Send us a message on our contact us form. We’d be happy to give you a quote or direct you to your local manufacturer representative.

WHAT PART OF THE MACHINE INSTALLATION AM I RESPONSIBLE FOR?

Once you have ordered your equipment, our Installation Coordinator will contact you to discuss your role in the installation. Basically, you’re responsible for providing power, water and drain. A Concordia trained technician arrives on-site to unpack the machine, perform the installation and testing, and then train your staff on using and cleaning the machine.  Please refer to the pre-installation checklists located on the product page or Services page.

HOW LONG DOES IT TAKE TO CLEAN THE MACHINE?

It should take 7-10 minutes a day to clean their machine, depending on the model. When you press the “clean” button the machine walks you through the entire cleaning process. The good news is that there are no parts to take off the machine during the entire process. 

WHAT ESPRESSO BEAN ROASTER DO YOU RECOMMEND TO YOUR CLIENTS?

Concordia is “roaster neutral,” which means that we can support any brand of espresso beans in our systems. We work with many of the largest roasters in support of their end users. We also work with many smaller regional roasters.
Some regional roasters have built their business on their “specialty roasts” and they really like the fact that our systems can be adjusted to maximize the quality of espresso from their beans. The choice is ultimately up to you—we’ll make sure you get the best from your favorite bean.

CAN I DEMO YOUR MACHINE BEFORE I BUY IT?

We offer 30 day demos for accounts that have a potential need for 15 or more machines. Please contact us and we will have a representative call you.

CAN I LEASE A CONCORDIA MACHINE?

We utilize third party leasing/financing companies that can assist you in financing your next piece of equipment.  Head over to our financing page to read more about our affordable payment options.

DO YOU HAVE FINANCING OPTIONS AVAILABLE?

Good NEWS! Head over to our financing page to read more about our affordable payment options.

HOW LONG DOES WILL IT TAKE TO DELIVER A CONCORDIA MACHINE?

Concordia manufactures each system to order. Our general lead time is 1 to 2 weeks from order date.

ARE CONCORDIA MACHINES AVAILABLE INTERNATIONALLY?

Yes, we work with international distributors to sell internationally. Please contact us and we will have a representative call you.

WE USE SPECIFIC ROASTERS AND SETTINGS, CAN CONCORDIA MACHINES ACCOMMODATE THAT?

Concordia is “roaster neutral,” which means that we can support any brand of espresso/coffee beans in our systems. We work with many of the largest roasters in support of their end-users. We also work with many smaller regional roasters. 
Some regional roasters have built their business on their “specialty roasts” and they really like the fact that our systems can be adjusted to maximize the quality of espresso/coffee from their beans. The choice is ultimately up to you—we’ll make sure you get the best from your favorite bean.

Parts

DO YOU RECOMMEND A SPECIFIC BRAND FOR CHOCOLATE SAUCE AND SYRUPS?

The chocolate sauce is proprietary to our machines, so we require that you use one of the three recommended brands: SunnySky, Monin and Torani. Please visit PartsTown to order your next batch.  You can use whatever brand of syrup you prefer.

WHERE CAN I ORDER PARTS FROM?

If you know the number of the part you want, you can get pricing and order the part directly from PartsTown.

If you don't know your part number, contact us. In order to ensure the proper part selection, please have your model number available for our customer service reps. Parts orders received by 1:00 pm PST are shipped the same day from our extensive parts inventory.

WHAT IF I DON’T HAVE THE PART NUMBER?

If you don't know your part number, contact us. In order to ensure the proper part selection, please have your model number available for our customer service reps.

WHAT ESPRESSO BEAN ROASTER DO YOU RECOMMEND TO YOUR CLIENTS?

Concordia is “roaster neutral,” which means that we can support any brand of espresso beans in our systems. We work with many of the largest roasters in support of their end users. We also work with many smaller regional roasters.
Some regional roasters have built their business on their “specialty roasts” and they really like the fact that our systems can be adjusted to maximize the quality of espresso from their beans. The choice is ultimately up to you—we’ll make sure you get the best from your favorite bean.

Service

WHATS THE WARRANTY ON A CONCORDIA MACHINE?

Concordia Beverage equipment typically has a 1 year parts and labor warranty from ship date.  If you have your own service team and would prefer to service the machines yourself, we offer a 2 year parts only warranty and will train and certify your team. 

HOW CAN I MAKE A SERVICE REQUEST FOR A CONCORDIA MACHINE?

To place a service request, or find out your unit’s warranty status, please call Customer Service at 1-800-778-0990, and have you unit’s serial number ready.  The serial number is located inside the left door on our espresso machines and inside the front door of the Ascent Touch.

HOW DO I KNOW IF MY MACHINE IS STILL UNDER WARRANTY?

Concordia Beverage equipment typically has a warranty for 1 year from date of shipment. If you do not know when your unit was purchased, please call Customer Service at 1-800-778-0990, and have you unit’s serial number ready.  The serial number is located inside the left door on our espresso machines and inside the front door of the Ascent Touch.

WHATS THE FASTEST WAY TO REACH CUSTOMER SUPPORT?

To place a service request, or find out your unit’s warranty status, please call Customer Service at 1-800-778-0990, and have you unit’s serial number ready.

WHERE CAN I FIND THE SERIAL NUMBER OF CONCORDIA MACHINES?

On Concordia Espresso machines, the serial number is near the power switch, (left front door). On the Ascent bean-to-cup brewers, the serial number is inside the front door.

WHERE CAN I BUY PARTS THAT ARE NO LONGER UNDER WARRANTY?

All Concordia cleaning supplies, air filters, water filters, as well as all other parts can be found at Partstown.

HOW OFTEN SHOULD I CLEAN CONCORDIA MACHINES?

Concordia machines should be cleaned every day, once every 24 hours. For best performance, please clean units at the same time every day.

Training

I’M INTERESTED IN TRAINING ON CONCORDIA MACHINES, WHERE DO I SIGN UP?

In-person training is currently not available at this time. Limited “On-line-inter-active” training courses are being created, again on a limited basis. Please check back for more information.

WHERE CAN I FIND SERVICE MANUALS/TRAINING MANUALS?

Service Manuals for our most current line of beverage equipment are available at Partstown.

 

 

 

 

 

 

Training


Due to concerns surrounding Covid-19 (Coronavirus), we have suspended in-person onsite training or seminars until further notice. We are currently offering live-interactive-remote training for Concordia products on a case-by-case basis. For additional information, and availability, please call 1-800-778-0990, or contact us and we’d be happy to provide whatever help you need.