Concordia Beverage Systems is here to support you and your Ascent Touch unit!
Here you will find easily accessible documents about your unit for daily use, staff training, and basic unit troubleshooting.
Warranty
Concordia Beverage Systems offers 1-year parts and labor warranty on our entire line of equipment.
To determine if your machine is covered under warranty, please call us at 1-800-778-0990. If you are covered under warranty, we will telephone troubleshoot your issue and then dispatch a certified Concordia trained technician if needed. If your machine is not under warranty, we will assist you in finding your local certified Concordia trained technician.
Support
To place a service request, or find out your unit’s warranty status, please call Customer Service at 1-800-778-0990, and have your unit’s serial number ready. The serial number is located inside the left door on our espresso machines and inside the front door of the Ascent Touch.
